Frequently Asked Questions

• I would like to have alerts sent to a second email address. How can I set this up?
• How do I add a portfolio service to my account?
• What is your refund policy?
• My browser says that the StateoftheMarkets.com website has content that is “untrusted” or that “content has been blocked” for my safety. What gives?
• I am not recieving e-mail alerts for the reports/portfolios I have subscribed to. How do I fix this?
• How can I contact you?
• I signed up, but I can’t seem to log in. What’s happening?
• When I receive email alerts and click on the link to view the report, it brings me to a page that says, “Oops! This page does not exist…” How do I fix this?
• How do I cancel a free trial?
• How do I cancel a subscription?
• How do I change my password?
• How do I add free email alerts?
• What do I do if I forget/lose my password?
• What kind of payments do you accept?
• I do not see a solution to my question/issue on this page, and I would like to speak with someone over the phone. What number can I call?

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  I would like to have alerts sent to a second email address. How can I set this up?

  Contact us at ServiceTeam@StateoftheMarkets.com via your primary account email address, and list the secondary email address you would like to receive alerts at. Please use the subject line "Add Secondary E-Mail".

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  How do I add a portfolio service to my account?

  Click on the Subscribe Tab, select the SoTM Portfolio or Service you'd like to subscribe to and proceed to checkout. That's it.

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  What is your refund policy?

  Refund Policy: If you are not completely satisfied with your SoTM Portfolio or Service, we will gladly refund your subscription fee within the first 10 days. After that, we will be happy to exchange one portfolio service for another, but we do not issue refunds for unused subscription fees (no pro-rated refunds).
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  My browser says that the StateoftheMarkets.com website has content that is “untrusted” or that “content has been blocked” for my safety. What gives?

  Some browsers have security settings that automatically block or prompt the user to allow certain content. StateoftheMarkets.com uses an array of media controls, which is the cause of the browser alert. We assure you that all content on the site is 100% safe and in no way, shape, or form, a threat to your computer.

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  I am not recieving e-mail alerts for the reports/portfolios I have subscribed to. How do I fix this?

  Since SoTM sends out such large volumes of reports simultaneously, some internet providers will flag our domain as spam. In order to make sure that you stay up to date and receive our email alerts, you can do the following:

  1. Add Reports@StateoftheMarkets.com to your address book.
  2. If you are using Microsoft Outlook, add Reports@StateoftheMarkets.com to your “safe senders” list. You can do this by clicking Tools, Options, Junk E-mail, Safe Senders, Add.
  3. Do steps 1 and 2 for the following email addresses to ensure that any customer service and billing notifications will reach you: ServiceTeam@StateoftheMarkets.com, Info@StateoftheMarkets.com, and/or @StateoftheMarkets.com.
  4. If you have followed the steps and are still not receiving alerts, contact your internet service provider and ask them to add Reports@StateoftheMarkets.com to their “white list”.

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  How can I contact you?

  We've put a "Contact Us" Tab at the top of every page. You can also e-mail us at ServiceTeam@StateoftheMarkets.com, or call the number listed below.

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  I signed up, but I can’t seem to log in. What’s happening?

  The most common solution to this problem is making sure that the password you type in is correctly typed. Your password is CaSe SeNsItIvE, so all capital and lower case letters must be correct.

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  When I receive email alerts and click on the link to view the report, it brings me to a page that says, “Oops! This page does not exist…” How do I fix this?

  Some email clients parse the link in order to make it fit the page better. Basically, the part of the link that is actually hyperlinked does not include the full web address. What you can do is highlight the FULL address, copy it, and paste it into your browser’s address bar.

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  How do I cancel a free trial?

  Login, click on "My Account," then "Subscriptions." There is a "Cancel" link next to each of your Trial and Paid Subscriptions
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  How do I cancel a subscription?

  Login, click on "My Account," then "Subscriptions." There is a "Cancel" link next to each of your Subscriptions. Simply click on the link - that's it.

   

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  How do I change my password?

  Login, click on My Account, then Settings. At the bottom of the page you will see a box to check marked "Change Password." Click on the box and enter your new password.
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  How do I add free email alerts?

  Login... Click on E-mail Alerts... Check the boxes of any or all reports you'd like to receive alerts for. There free and designed to help investors, so don't be shy!

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  What do I do if I forget/lose my password?

  Shoot an email to us using the contact form and request a new password. We’ll set it up right away.

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  What kind of payments do you accept?

  We accept all major credit cards, Paypal and Google Checkout as well.
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  I do not see a solution to my question/issue on this page, and I would like to speak with someone over the phone. What number can I call?

  Right here: (720) 328 – 5473. We can take calls from 9:30am EST – 5:30pm EST.